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Knowledgebase: General Questions
I cannot login to the Parent Administration Center. What do I do?
Posted by CEN Support - Ken on 14 July 2006 10:23 PM
If you are having trouble logging in, then please try one of the following:
  1. Make sure that you still have an active Internet connection established.
  2. Make sure that you are capitalizing any letters that were set with capitals when you registered for your account. Your password is case sensitive.
  3. Check to make sure that the 'Caps Lock' key is not on. Your password is case sensitive.
  4. Check to make sure that the 'Nums Lock' key is not on.
  5. I still cannot login. Make a request by clicking the 'I forgot my username/password' and we will automatically email your credentials to the email address associated with your account.

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